DATA SUPPORT ANALYST

Commercial
Written By Guest User

At TRACT, we are building a more sustainable and resilient food and agriculture industry. Our mission? To remove the burden of data management and resolve the debate on methodology so companies can drive impact. With our SaaS platform, we empower organizations to focus their resources on making a real impact while driving positive change in the industry.


About the Team

We’re a diverse and passionate team of about 40, committed to creating a sustainable impact and driving technological innovation. We believe in the power of collaboration and leverage our collective expertise to tackle complex challenges and drive meaningful change. Our cultural heartbeat & business decisions are shaped by our core values: ‘Accept the challenge’, ‘Commit to learn’, ‘Authentic & accountable’, ‘Make momentum’ & ‘Simplify & ship’. These ensure that every team member can thrive and make a difference.

 

About the Role

We are seeking a Data Support Analyst who thrives at the intersection of data, customer engagement, and technical problem-solving. In this role, you will help our clients access, understand, and integrate our data products, APIs, and analytical tools. You’ll work closely with Product, Engineering, and Sales teams to ensure clients extract maximum value from our platform, particularly in navigating complex datasets and technical workflows.

 

Key Responsibilities

  • Act as primary technical contact for customer inquiries related to data entry, validation, and visualization during implementation and beyond.

  • Troubleshoot and resolve issues directly with customers related to data delivery, API responses, and integration workflows.

  • Translate client issues and requests related to data into technical specifications for internal teams.

  • Ensure data accuracy, consistency, and completeness by coordinating directly with customers and suppliers, cleaning data, and implementing quality control measures.

  • Create and maintain reports and dashboards, extracting data for analysis and assisting with data-driven decision-making.

  • Collaborate with engineering, product, and sales to relay customer feedback and help drive feature enhancements.

  • Work with third party integration partners on data mapping and integration setup.

  • Maintain documentation for internal and external use and train end users related to data.

About you

  • 3+ years of experience in a data analysis or customer-facing technical role

  • Strong understanding of APIs (REST, JSON) and experience with API tools (Postman, Swagger, etc.)

  • Proficiency in SQL, basic familiarity with Python or another scripting language is a plus.

  • Strong customer-oriented mindset and excellent problem-solving skills.

  • Ability to communicate complex technical concepts to non-technical stakeholders.

Preferred Qualifications

  • Experience working with sustainability and compliance data or commodity trading data.

  • Understanding of data formats and delivery mechanisms (csv, geojson)

  • Experience with S4/HANA

  • Knowledge of sustainability compliance (EUDR, CSDDD, etc.), supply chain traceability, or similar domains.

  • Experience or eagerness to use machine learning and AI

What we offer

  • A unique opportunity to work on a fast-growing platform that enables our customers to create a positive impact in Ag & Food sustainability

  • Full ownership and autonomy in your work, with encouragement for development beyond your area of expertise

  • Close collaboration in a team of +- 40 highly diverse, motivated, and talented colleagues

  • Competitive compensation package

  • Employee participation plan (SARs)

  • Company pension

  • 25 paid holidays + 2 diversity days + public holidays

  • Swapping 3 Dutch public holidays for other recognized festive days

  • Way of working: the commercial team is working in our office and or will be on the road to customers & events. We offer a lot of flexibility to combine personal responsibilities / activities and being in the office.

  • Commuting allowance: 0.23 cent per km (tax free) capped at 20 km single commute.

  • Remote working: 2 weeks per year

  • Laptop and home office equipment

  • Opportunities for learning and development

  • Above statutory leave for maternity, paternity, adoption & other life events

  • Frequent lunch & learns inc. sharing our many different food cultures

  • Office located near Sloterdijk Station in Amsterdam


    Does this sound like an opportunity you would be interested in? Apply now!

Guest User
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